As each DWP event lineup is announced or put on sale, we will be emailing you to confirm if you’d like to apply a portion or all of your credit towards that particular event. Once we’ve confirmed which event(s) you’d like to apply your balance to, and the event is officially on sale, you will receive a unique ticket link (reflecting 10% off retail price all pass types) and promotional code to apply your credit balance towards your purchase. Note – you will be responsible for paying the difference (if applicable) towards any remaining dollars outside of your applied credit balance and 10% off retail price discount.

If you have decided which festival you would like to use your credit towards, and haven’t notified us yet – please email us at info@epicenterfestival.com

Emails with complete details were sent out on February 3, 2021. If you did not receive an email, please read through our full FAQ’s to see if we can answer your question BELOW. If not, please send us an email at info@epicenterfestival.com.

The deadline to make a request was February 26, 2021. If no request was made, your order will automatically be refunded in full no later than March 31, 2021.

Unfortunately, the window to request a credit to apply your order to another DWP 2021 event has closed. If you did not submit a request to receive a credit for your 2020 purchase, then you will automatically be receiving a refund in full, no later than March 31, 2021.

The deadline to request your refund has passed. All orders that did not have a refund request associated with them will be automatically refunded in full, no later than March 31, 2021.

Please schedule a call here and a customer service representative will call you at your designated scheduled time.

You will be receiving an email directly from Front Gate Tickets when your refund request has been processed. Front Gate Tickets currently anticipates that it could take as little as 30 days from the date you requested your refund to be processed, but no later than March 31, 2021 back to your original method of payment. We thank you in advance for your patience.

Please note that if you purchased your passes via our layaway plan and requested a refund, it will process in separate installments (matching your original payment amounts) back to the original payment method used for each scheduled payment. Front Gate Tickets currently anticipates that it will take as little as 30 days from the date you requested your refund, but no later than March 31, 2021, to be processed. All refunds will be applied within 7-10 business days of the first refund, for some it happens in the same days and for others it happens over a few days (depending on your financial institution). No additional funds will be pulled from your account.

Once a refund request is processed, it will no longer appear in your order history. If you already requested your refund, this likely means your request has been processed.

If you have questions or concerns about this, please email your Order ID number to info@epicenterfestival.com.

The refund request deadline has closed. If no action was taken prior to February 26, 2021, refunds will automatically be processed no later than March 31, 2021. Once a refund is requested, it may take up to 30 days to be processed (but no later than March 31, 2021).

Once a refund is processed, it may take 7-10 business days to be deposited back to your original method of payment. Pending your method of payment, it could happen much quicker!

Unfortunately, it is a Front Gate protocol that all refunds go back to the original method of payment even if you were to update your payment information. Once your refund has been processed, please reach out to your financial institution (even if the account is closed). Our understanding is that the financial institutions will be credited and should be able to easily assist you.

If account has CLOSED and you’ve swapped financial institutions:

Step 1 – If you have closed your account, you need to reach out to that financial institution to let them know that you will be receiving a refund from Front Gate Tickets and you are requesting that they cut you a check in that amount and mail it to you

Step 2 – If they refuse to accept Front Gate Ticket’s refund because your account is closed, the refund will get kicked back to Front Gate Tickets, and thereafter Front Gate Tickets will cut you a check and mail it to the shipping address listed on your account (Please note that this process can take up to 3 weeks)

If account/card has CLOSED, but you’re with the same financial institution:

You should call to notify your bank that a refund from Front Gate Tickets is incoming to your closed account, and you’d like it to be transferred to your new account. Financial institutions will typically do this automatically, but for peace of mind we recommend giving them a call.

If you have further questions regarding this matter, we suggest reaching out to Front Gate by emailing them directly at order-support@frontgatetickets.com. Please note – Front Gate Tickets is currently not accepting phone calls at this time.

Front Gate has recommended to process your refund via the refund process via logging into your Front Gate account to obtain the full refund including the insurance fee that you paid. Should you decide to request a refund through the insurance company that you purchased through, they will likely keep their fee. If you did not request a refund through Front Gate Tickets by the deadline, you will automatically be receiving a full refund from Front Gate Tickets by March 31, 2021 – no need to go through insurance!

Unfortunately, our only ticketing partner is Front Gate Tickets, and we do not have any official 3rd party ticket resellers for our festival. We are not responsible for 3rd party ticket reseller refund policies.

No. If you requested a refund already, you will be refunded for your full purchase. If you purchased your t-shirt on a separate order, and did not have a chance to request a refund, you will automatically be refunded by March 31, 2021.

While we are unable to assist with independently reserved hotel or travel arrangements, here are some helpful tips:

• If you booked a hotel room directly outside of the DWP provided reservation platform; please contact your hotel to address specific questions related to your reservation.
• If you made your hotel reservation through one of our event websites, and need to cancel or modify your reservation, please e-mail those requests to support@areshotelsandtickets.com, or contact 800-559-2340, and a representative will be happy to assist you. Please be ready to provide them with your reservation #, city of reservation, and hotel property.

Due to a high volume of fan inquiries, please expect a 72 hour maximum response time. We will get back to you as soon as we can!

It was evident that we wouldn’t be able to produce a festival this Spring, so in looking ahead to Fall 2021, for a variety of reasons, we felt it was only feasible to produce a limited number of festivals in that timeframe. We will be bringing Aftershock, Welcome To Rockville and Louder Than Life back this fall as they are our longest running and most geographically diverse festivals. Allowing us to focus on these three events gives us confidence that we can deliver an amazing festival experience to as many fans as possible, from all over the country. Additionally, we are ecstatic to have joined forces with Inkcarceration Festival at Shawshank Prison in Mansfield, OH, September 10-12, 2021. We hope you can join us at one of our 2021 festivals and are already looking forward to bringing Epicenter Festival back in 2022!

Yes! We are laser focused on 2022 and bringing back Epicenter Festival as well as the rest of our DWP festivals plus some new additions to the family.